Frequently Asked Questions

We currently ship only within the United States. You’ll see available shipping options at checkout based on your delivery address.

Standard Shipping: Free on orders over $150; otherwise, $5
Express Shipping: Rates calculated at checkout based on your location

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business days

Once your order ships, you’ll receive a confirmation email with a tracking link and number, so you can follow your package every step of the way.

We want you to love your purchase! If you’re not completely satisfied, you may return eligible items within 14 days of delivery for a refund or store credit. Items must be:

Unworn, unwashed, and undamaged
In original packaging with tags attached

How to Return

Contact us at info@esmeandarlo.com to request a return authorization.
Once approved, ship your item(s) to:
1885 Edgemont Rd. Columbus, OH 43212
Include your order number, reason for return, and whether you’d like a refund or exchange.

Return Shipping

A flat return fee will be deducted at $5 if you prefer a refund to your original payment method.

Yes! Exchanges are free.

Refunds are issued within 3–5 business days after your return is received and inspected, back to your original payment method.
Exchanges are processed once returned items are received and approved

Final sale items
Worn, washed, or damaged items
Items returned beyond the 14-day window

We start processing your order right away to get it to you as soon as possible. If you need to make a change, email us at info@esmeandarlo.com and we will answer as soon as possible.