Frequently Asked Questions

We currently ship within [your country] and to select international locations. You’ll see available shipping options at checkout based on your delivery address.

Standard Shipping: Free on orders over $150; otherwise, $5
Express Shipping: Rates calculated at checkout based on your location

Standard Shipping: 3–7 business days
Express Shipping: 1–3 business daysInternational orders may take 7–14 business days, depending on customs and location.

Once your order ships, you’ll receive a confirmation email with a tracking link so you can follow your package every step of the way.

We want you to love your purchase! If you’re not completely satisfied, you may return eligible items within 14 days of delivery for a refund or store credit. Items must be:

Unworn, unwashed, and undamaged
In original packaging with tags attached

Visit our Returns Portal and follow the steps to generate your return label. You’ll receive email instructions on how to ship your item back to us.

Return shipping is free for store credit. If you prefer a refund to your original payment method, a flat return fee of $[amount] will be deducted.

Yes! Exchanges are free. If you need a different size or color, just select the exchange option when initiating your return through the portal.

Final sale items
Gift cards
Worn, washed, or damaged items
Items returned beyond the 14-day window

We start processing your order right away to get it to you as soon as possible. If you need to make a change, email us at info@esmeandarlo.com within 1 hour of placing your order.