Refund policy

Returns & Exchanges

Return Window

You have 14 days from delivery to return or exchange eligible items. Items must be unworn, unwashed, and in original condition with tags attached.

How to Return

1. Contact us at info@esmeandarlo.com to request a return authorization.
2. Once approved, ship your item(s) to:
   1885 Edgemont Rd. Columbus, OH 43212
3. Include your order number, reason for return, and whether you’d like a refund or exchange.

Return Shipping

Customers are responsible for return shipping costs. We recommend trackable shipping and insurance for high-value items.

Refunds & Exchanges

• Refunds are issued within 3–5 business days after your return is received and inspected, back to your original payment method.
• Exchanges are processed once returned items are received and approved.

Final Sale Items

Sale, clearance, and specially marked items are final sale and cannot be returned or exchanged.